Returns & Exchanges
At Buildmat, we want you to be completely satisfied with your home improvement project, which is why we offer a 30-day return policy for unused items in their original packaging. Whether you have ordered the wrong size sink or changed your mind on a tap finish, our streamlined process ensures a hassle-free experience.
Check Eligibility
Ensure your items are in original, resaleable condition with all protective films and packaging intact within 30 days of delivery.
Submit Request
Contact our customer service team with your order number and photos of the product to receive your Return Merchandise Authorization (RMA).
Secure Packaging
Carefully repack your items to prevent transit damage; please note that customers are responsible for return shipping costs and ensuring the package reaches our warehouse safely.
Refund Processing
Once our warehouse team inspects and approves the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing